Common Support Inquiries
Browse our helpful system answers below. If you need details on a specific project setup, please get in touch with our office teams.
Can I view my video feeds away from the office?
Yes, absolutely. All our modern IP camera systems include secure remote streaming. You can easily check live feeds and search recorded loops from your smartphone, tablet, or home computer.
How long are video loops kept on storage servers?
Storage duration depends entirely on your setup. Our standard systems are configured to store high-definition recordings for 30 days, but we can easily build larger server arrays if your project requires longer archives.
What happens to the security system during power outages?
We configure our setups with dedicated battery backup systems and robust surge protection. This keeps your cameras, alarm sensors, and electronic door locks running smoothly through sudden power cuts.